Visitor Information and Guidelines

Waiting Areas

There is a specially designated lounge area for visitors in the lobby at the main entrance of the medical center. Other waiting areas are located on Med Surg, ICU, Women’s Center, by the Emergency Department, and by the Outpatient Department.

Condition Reports

Any personal information about your diagnosis and treatment must come from your physician, and this information is only available to members of your immediate family to whom you have given a designated password.

Food Service

Chef Brian Cochrane and the The Grill staff provide food service for patients, guests and employees. You can order from the menu or go through the cafeteria line. To place an order at The Grill for pickup, call 821-5366. Hours: Monday through Friday, 7 a.m. – 6 p.m.; Saturday and Sunday, 8 a.m. – 3 p.m. If you are planning an event, Brian and his staff, through Cattle Call Catering Co., can provide just the right menu and right touches to make it special. For more information on catering services, call 821-5585.

Gift Shop

The Gift Shop, staffed by volunteers, is open from 9 am until 4 pm daily. The shop has jewelry, magazines, greeting cards, candy, toiletries and other gift items. You may reach the gift shop by calling extension 323.

Visitors should check with the nurse before bringing gifts of food or drink to patients. Please check with the nurse to make sure your gift is appropriate. On the Intensive Care Unit, please check with the nursing staff regarding any gifts for patients.

Chapel

The chapel is located on the second floor adjacent to the elevators. Visitors of all faiths are welcome to visit the chapel for worship, prayer and meditation.

Attention Veterans

An Oklahoma Department of Veterans Affairs Veteran service representative will meet with you on: Wednesday & Thursday of every week from 10:30am - 2:00pm (North of HR) to advise and aid you in obtaining state and federal veterans benefits. For more information call 1-888-655-2838 or visit http://odva.ok.gov/

Other

  • GPRMC is a smoke free facility. Smoking is not permitted anywhere on the hospital campus, this includes e-Cigarettes
  • Visitors must dress appropriately and must wear shirts and shoes.
  • People with colds, sore throats or any contagious diseases should not visit patients.
  • Visits should be kept short.
  • Visitors should maintain a quiet environment and avoid unnecessary noise.
  • Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.

Great Plains Regional Medical Center offers a variety of special services to make your stay as pleasant and comfortable as possible. You are welcome to take advantage of the following services:

Volunteers deliver letters and packages for patients each morning. Letters and parcels that arrive after you have been discharged are forwarded to your home. Stationery and postage may be purchased in the Gift Shop. Letters can be mailed through the Switchboard / Admissions Office by the main entrance.
Volunteers deliver flowers to your room. Please keep in mind that large plants and flowers are difficult to deliver and remove upon discharge. Also, keep in mind that flowers are not allowed in the Intensive Care Unit.
GPRMC offers free wireless Internet access to patients and visitors in all Hospital departments. Feel free to bring your Wi-Fi enabled laptop or cell phone with you to your next appointment/visit, and talk to your nurse or registration representative for instructions.
At Great Plains Regional Medical Center our desire is to provide you with the best quality comprehensive health-care in a comfortable and compassionate environment. If you have a concern about the care you are receiving, we would like to invite you to share your concern with the Director of Guest Relations, Monday through Friday 8:30 a.m. until 5:00 p.m. After that time you may contact the House Supervisor. If you have a complaint or concern that you feel is not being addressed to your satisfaction, you may contact the Oklahoma State Department of Health, Health Facility Services at (405) 271-6868.
Great Plains Regional Medical Center believes that total patient care demands attention to the spiritual, as well as the physical and emotional needs of each patient. The medical center maintains a list of the local churches and pastors. Your nurse will be happy to assist you by obtaining a copy of the list or by contacting the pastor of your choice. Your priest, minister or rabbi is always welcome to visit while you are here
Newspapers may be purchased at the entrance to the hospital.
A telecommunications device is available to help hearing impaired patients or patients who want to communicate with a hearing impaired relative or friend. Arrangements can also be made to have a person who uses sign language help a hearing impaired or deaf patient.
The hospital has access to telephone interpreters for 140 foreign languages if a patient should require it. For more information, call the Emergency Department at extension 352.